For other devices when needing to hold the button, I have personally had more successes “pre-holding” the button before hitting the listen command in the Bond app (before it says to press the button), so that if definitely doesn’t get the first button tap signal.
There is also the option via API of changing the repetition count, but that’s not necessarily what the OEM remote does. I suspect it sends a different signal, not a longer / repetition set of the ON command.
There is also the option to get real-time help, from the company directly, in the app via Chat during business hours (think it’s 10-10 PST?), or sending an email to customerservice@bondhome.io .