So I just purchased 6 blinds from SelectBlinds and have them all set up in the SelectBridge app with the custom Bond Bridge they sent. I’ve had unreliable service from the Bridge in getting is to open the blinds. All of the blinds are within 15 feet of the bridge, with a wall between 3 of the blinds. Oddly, the blinds with the wall between them respond to the bridge, but those that don’t do not. I can get the unresponsive blinds to operate via the app if I use the virtual remote. But otherwise they just don’t want to respond.
I tried to purchase a new Bond Bridge without the SelectBlind and I could not get it set up.
I’m really bummed, I wanted to be able to automate my blinds, but that seems like a distant dream. I have motorized smart blinds from SelectBlinds that used a different technology and it was flawless. These just don’t want to work for me.
I’m Endy, one of the Mobile developers of the Bond app.
Can you share your Bond ID so I can look into our internal logs to try to see what is going wrong?
Also, would be great to have name of one shade that work and one that doesn’t to make it easier the investigation over here
It is the Bond Identifier, something like “ZZABCD12345”.
You can find it in the Bond app. Open the app > In the “My Devices screen” > Select your bridge > Second item (just below the status).
I can see the logs here, but to better understand the issue, can you explain to me:
How do you operate the shades? Is it by selecting the shade in the My Devices screen, a Group, a Scene, or a 3rd party integration (like Alexa, Google Home, etc)?
The schedule work as expected?
Can you share the name of a device that works and one device that does NOT work?
I see some Virtual Remote Control logs, does it work as expected?
I only use the remote because the app is nearly unusable. Whenever I want to operate the shades and try to use the app, it is wildly inconsistent. However, most of the time it doesn’t work.
No, the schedule does not work. It may make one or two shades rise, but not all. I mostly abandoned trying to make it work. I added new schedules today to see what happens before I leave town, but will probably turn it off before I leave town.
I wish I could, but again there is not consistency.
As I’ve said before the virtual remote works most consistently, but it doesn’t make any sense to have to click into each device multiple times to get it to work.
I’m convinced that the system is not good. I had shades before with SelectBlinds that used a smart hub. I don’t think the IR device is any good. Far too inconsistent to call these smart blinds IMO.