I have created a Somfy Remote controller in Bond app, following the instructions. The remote has been created succesfully and shows 3 butons UP Stop & Down, the thing is that when I press the down or up button the blind moves just one step down or up, there is no way to tell the blind to close or open all the way.
What should I do?
Do you have a pretty recent version of the firmware? At least v2.9? This sounds exactly like a problem we fixed a couple months ago.
You could check the version and upgrade on the Bond’s settings page, which you can find by tapping on the tile for your Bond Bridge on your app dashboard.
Hi Jacob, thank you very much for your soon response.
Firmware version is 2.10.8, the latest version.
Also for your information, I have used the 2 different Somfy Remotes, Trelis 4 and Trelis 1 (both with 433,42 Mhz communication frequency)
Okay, our team’s Somfy expert will be around shortly, I’ll discuss this with him and we’ll see what he thinks.
Thank you Jacob, and thanks for the clarification on the title of my post, let us see what your Somfy expert suggest to help us fix the problem
Are you still able to use your physical remote like normal?
Yes Jacob, if I us the physical remote control, pressing the up button or down button for a few seconds, the shades go all the way up or down. If I click down or up they just jog. But using Bond there is no way to press or click, but just click and the shades just jog.
Okay, @Ulisez , you have a button between the up and down button that says “my” right? When pressing it, does it do anything?
Our current theory is that your remote is in “position setup mode”, and that just pressing the “my” button will do nothing. In “normal” mode, his button should send your shades to a “favorite” position. And “^”/“v” should send your shades to the top and bottom.
To exit “setup” mode, you’d want to make sure the upper and lower limits are set, and then hold the “my” button at what you’d like to be a preset position… the shades should jog and you should be in “normal” mode.
Here’s a ~5 min video on this setup https://www.somfysystems.com/en-us/Blog/Post/2017-01-26-somfy-rts-motor-programming-instructions-how-to-set-limits.
Let me know if our theory is completely wrong, though, and we’ll re-evaluate.
Thank you Jacob, very instructional, i´m sure these shades have never been programed, I don´t remember the technician doing all these job after finishing physicall installation. I will give it a try and i´ll let you know the results.
Regards
Ulises
Hi, hoping @jacob or someone else from the bond team can help me.
I’m having the same problem described here, when I press the up or down buttons in the bond app it just moves a small increment instead of opening or closing all the way. The stop button in the bond app does work and puts the shade to the favorite position, but I need regular open and close to work properly.
It was working properly when I first added it. However I still needed to set my upper and lower stop points as this is a new shade I just installed. I did that, saved it, and now I’m definitely back in user mode, the remote works normally where just a tap opens or closes and the My button puts it in the favorite position.
I tried unpairing, deleting, and re-adding the device in the bond app but that didn’t help. I’m on bond firmware 2.15.8
In case anyone else runs into this, I believe it was because my motor came by default in tilting mode, when it is actually a roller shade and I had added it in Bond as a rolling shade. On the regular remote you need to hold up & down until it jogs, then My & Down until it jogs again, and that switches between tilting vs roller mode. After that it works perfectly.
Thanks for coming back and updating @dcososn. Just to add another possible cause of that symptom: in addition to “tilt” modes, some shade motors have a limit setting mode where they move in a momentary fashion like you described. We’ve seen situations where the user had gotten used to having to hold down the up/down button on the remote control to adjust the shades, when in reality that is not how it was designed. They needed to go to the shade manual and do a procedure to exit limit setting mode.