Okay, @Ulisez , you have a button between the up and down button that says “my” right? When pressing it, does it do anything?
Our current theory is that your remote is in “position setup mode”, and that just pressing the “my” button will do nothing. In “normal” mode, his button should send your shades to a “favorite” position. And “^”/“v” should send your shades to the top and bottom.
To exit “setup” mode, you’d want to make sure the upper and lower limits are set, and then hold the “my” button at what you’d like to be a preset position… the shades should jog and you should be in “normal” mode.
Here’s a ~5 min video on this setup https://www.somfysystems.com/en-us/Blog/Post/2017-01-26-somfy-rts-motor-programming-instructions-how-to-set-limits.
Let me know if our theory is completely wrong, though, and we’ll re-evaluate.