Do the LEDs blink when you press the buttons in the Bond app?
What are the first two letters of your serial number?
What firmware version is your Bridge showing?
If you look at the Settings of the recorded device in the Bond app and click Advanced, do you see a Template?
If so, which one is it?
Some of those details will help us in the forums troubleshoot, but will also be useful if you get support from the Bond team.
During business hours, the Bond staff are available by using Settings → Help Center → Chat with Support, or by opening a ticket via email ( email@example.com ).
The device itself looks like it should be supported, and the remote reminds me of fans I’ve used with Bond in the past at old homes.