Bond gets ip address from router but cannot sync. The message on the app says cannot communicate with device. Make sure you are connected and have Wi-Fi connection. I have had to reboot several times lately and I could sometimes control the fans from the app. Now the app will not sync and does not show any network info. Have performed hard reset 3 time with no better results. Was working fine - then needed occasional resets by pulling power now nothing works. Same router same configuration. Has current firmware. Please help
The Bond app has a support option to chat with the Bond staff during business hours.
There is also the option of emailing firstname.lastname@example.org to create a ticket.
Meanwhile, those of us in the community would start troubleshooting by asking :
a) do you have a mesh router system?
b) what router do you have?
c) if you run both 2.4 GHz and 5 GHz WiFi, do you use the same network ID / SSID for both, or do you call them different names?
I had the same problem is morning, flashing green light.
I finally got things to work by changing my phone from 5 Ghz to 2.5Ghhz.
I was able to then connect to the special bond connection and do the firmware upgrade and the bond device came back to life…