Bond Hub Pro won’t reset

Initially my Bond Hub Pro wasn’t connecting to the network after working for several months and connect via Ethernet. The device said “syncing” the “unreachable” in the bond app.

I reset network setting and the bond hub pro was remove from the iOS app. Then, I pressed the reset button on the back of the hub to re-add the hub. Now, iOS app can’t find the hub over Ethernet or WiFi.

When holding the reset button for 5 seconds the green light never comes on.

To get more timely assistance, you can try to use the app’s Help section to chat during business hours ( I think it’s 10 AM - 10 PM Eastern Time ), or create a ticket via email ( customerservice@bondhome.io ).

Bond staff do come through these forums when able, but not always on a set schedule.