Hi there my name is Steven I recently got a bond hub. To control my ceiling fans and lights with Google home. When I first got it 4 weeks ago. I was having trouble getting it set up because the connection kept dropping out. Then i finally got it to work. And it was working great until now. Now it won’t even connect anymore. I even moved the bond hub closer to my interest router and it’s not wanting to connect and work. And yea my internet connection is good. So if anyone has a idea how i can fix it please let me know.
To get more timely assistance, you can try to use the app’s Help section to chat during business hours ( I think it’s 10 AM - 10 PM Eastern Time ), or create a ticket via email ( mailto:customerservice@bondhome.io ).
Bond staff do come through these forums when able, but not always on a set schedule.