I just told my fireplace to turn on
crickets
Tried my Siri Shortcut
crickets
Opened the app
syncing
Checked the device
No power. Unplugged and got a different cord and plugged in somewhere else. Nothing. Pressed the reset button. Nothing. Unplugged, pressed and held the reset button while pluggin in. Nothing.
So I have no indication of power. The plug doesn’t wiggle so it doesn’t seem like a loose connection. I’ve tried different usb plugs and cables.
Help!
Just to be clear, have you tried USB “bricks” that then plug into a power strip or outlet, or are you talking about plugging directly into a USB socket on a power strip or wall outlet (like some newer ones have)?
Outside of recommending to use a USB “brick” / power adapter, you may want to use the Bond app to get official help from the Bond team (Settings → Help Center → Chat with Support), or email customerservice@olibra.io , to create a ticket, to review any troubleshooting or warranty options with them.
Yeah, different “bricks”. It’s been working with the current one for about a year but I tried a different one and cable just to eliminate variables.
I’ll give customer service a shot, just wanted to make sure I wasn’t missing something
Thanks!!
I have the same issue and I’ve opened a ticket. What was your resolution?