Thanks, Merck. If I may ask, will Matter Support be available for the non-pro?
Yes – Matter shall be the great equalizer, bringing HomeKit and other local integrations to All Bridges, and it shall be good. (Release date TBD
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So……
How do I get HomeKit back? It’s literally the only reason I bought this thing
Huh, is it still not working on the latest beta? If not, you can just downgrade to the stable version (v3.20.x) and it should work as before.
First time posting here, but just wanted to give my feedback about the 3.19.6-beta firmware. I noticed the flashing issue someone else mentioned, but the most disruptive issue I’ve noticed is I frequently cannot control devices through Google Home (via app or voice commands). They show offline in the app, but I’m able to control them via the bond app without issue. Seems to correlate with the light flashing, and unplugging seems to make both issues go away for a time. However I haven’t been able to pin down what triggers this condition. I’ve tried giving voice commands and controlling thru the app and it doesn’t go offline/start flashing.
Just wanted to throw it out there since I scrolled thru and didn’t notice anyone else mention that specific issue.
Was your upgrade process smooth, i.e. you didn’t need to restore a backup or re-pair any blinds or other devices to your Bond bridge? Also, it may be worth noting the devices you are trying to control and are having difficulty with, are there only certain devices, makes / models, etc affected?
Have you tried re-syncing your devices with Google Home?
I haven’t tried re-syncing but if I get it to bug again I’ll give it a shot. It usually happens at least once a day so I’ll see if I can figure out what specifically, if anything, is triggering it. Some added information though: I’ve been using the bridge for 6 months without issue and it only acted up in the most recent beta build. I’m using it to control two Minka-Aire fan/light fixtures. Not sure of the exact model, but they’re from 2019.
Upgrade process went off without a hitch and I haven’t had to remove or re-pair either fan since the initial setup. So far I haven’t had any issues with standard or beta firmware upgrades (it sounds like I may have missed the 2nd most recent beta firmware that was causing some upgrade problems?)
If the issue with GH is only intermittent, then re-syncing, now that I think about it, is unlikely to solve the problem, but I guess it can’t hurt.
Yeah, there were some issues with earlier 3.19 beta versions, but you are only the latest from what I understand and can see on my hub., which means you shouldn’t need to do any of the remedial steps some of us needed to. Was mostly just checking so the Bond dev’s / support new whether you had tried or needed to do those steps. Weird though if you saw the flashing light and did not experience any issues, I guess it could be a “normal” thing that happens temporarily, and is only a problem if it persists like it did for some of us.
I’m not familiar with the Minke-Aire fans, do they use some kind of rolling code? I’d assume not…
If you’re in the US, you’ve probably seen them somewhere before; they have these white remotes with rubber buttons and often people have a little holder for the remote mounted next to the lightswitch. They’ve been around for 20+ years because my grandma has the same brand with a similar remote. You’re right about the remote not using a rolling code; they have dip switches like what you see in old garage remotes to set your frequency.
I’ll see if it’s a function of time because so far it hasn’t acted up today and I powercycled it around 24 hours ago. I’ve tried giving tons of commands since to see if I can break it but nothing so far. Because I use a mix of the app and voice commands I usually don’t notice exactly when it quits working till I issue a failed voice command. Or when I go to bed I’ll notice the light flashing.
So after 10 days of zero issues it finally acted up again. I’ve left it in its current state in case staff (or anyone else) has a suggestion of something to try for diagnostic/troubleshooting.
To recap, the blue LED is flashing away, the Bond devices show as offline in Google Home, but I can control them without issue in the Bond app.
I’m not certain what triggered the issue, but the only unusual thing I can think of around that time is my network connection dropped. Not sure if it was my Internet dropping or just my router, but it was back up by the time I walked over to check my modem/router. Could be a coincidence however, since I didn’t notice my network dropping previously when the bridge was acting up, but may have just been a blip I didn’t notice.
I do think I’ve experienced the same “flashing LED light ring” on some of my ZZ Bridges whenever there is a network blip ( intentional or unplanned ), even on Bridges that have Blue Light set to 0.
The Bond app works fine, and API controls seem fine too - truth be told I don’t use Google Home via first party Bond integration, so I can’t fully corroborate that part of the behavior but I suspect it would be similar.
A physical power cycle (sometimes two) will resolve the light blinking.
Yep that sounds like the same thing; at first I assumed the update reset my light settings, but I double checked and it’s still lat 0. And I’ve been doing the power cycles, though ideally I’d like to figure out why it’s acting up so they can hopefully fix it in the next release
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Agreed.
@merck anything you need from customers in the field? Or are y’all on the path to a fix since some of your Bridges in the lab got ‘the bug’ too?
We are working on a fix coming for the “after some time led ring blinks blue, doesn’t work on cloud, but works locally”. (Root cause: rapid connect/disconnect cycle. Fixed in v4.1.0, should be included in next beta.)
Hi @merck any updates on the orange light issue I had with beta?
Sadly, no. We don’t have any idea for your specific case. We tried a few routers here and did find a problem with WPA, WEP, and certain WPA2 compatibility which was fixed in v3.19.3. Otherwise, current plan here is to build in some detection of upgrade failure and make the Bridge automatically revert to the previous version and send up a report. This way we can get info from your (and anyone else’s) unit and can study the problem more closely.
Hi - any update on the timeline for Matter support on the non-Pro Bridge? Thanks for all your hard work.
