Some devices only work within the IOS bond application

Some devices only work within the IOS Bond application.

Hello, I’m having trouble with an added device not responding to commands given outside of the Bond Bridge application. I’ve added a tower fan to the bridge but it seems the only way I can control it is when I use the Bond application. The IOS widget for said device doesn’t respond. I’ve also linked my bridge with SmartThings and the device won’t respond from there either. I currently have just the original Bond Bridge and have added the fans remote successfully. Has anyone else experienced this? We’re you able to resolve it? Any help would be appreciated!