Thanks for jumping in, Matt.
Really, this is a good question for our support team, but I’ll give an answer here.
Brian, if you haven’t already used the nuclear option (“rescue reset”), here’s two other alternatives:
To just cause the Bond Config AP to re-appear, hold down the Power button (or “Zero” button) for 10 seconds. Check your Wi-Fi list on your phone settings.
To perform a normal factory reset, that wipes all data including account info, Wi-Fi password, except remote pairing info, do a “factory reset”. Same instructions as Matt shared but use the Speed 1 button (or Timer button if you have the HomeDepot aftermarket kit, since it has no separate Speed 1 button). – The factory reset doesn’t change the fw version.
The rescue reset (Speed 3 or Breeze button with the aforementioned procedure) will also revert the firmware version to the factory original, and cause the remote to come unpaired. Not usually needed, and a bit of a PitA to recover from with the required re-pair, so that’s why we usually stick to Factory Reset.
Live Long and Prosper!