Revisiting SmartThings

I deleted the fans in my ST app and then the bond integration

Waited a few minutes and authenticated Bond again in the ST new app

It did not find any of my fans… nothing shows up in ST

i also dont see any logging for the Bond app under ST Live logging

Your fans are all cloud devices, which are not supported by our ST integration. I already have local versions of all these particular fans working in a firmware build we’re testing internally, but they’re not yet present in beta or public builds. I’ll get these into your hands as soon as possible. Right now we’re just fixing the apps to accommodate such devices and testing the firmware.

As for your shades, they are locally-controlled, but we haven’t implemented discovery of shades yet. I’ll do that (and fireplaces, up/down lights) next week.

As for the “deleted devices stay around forever” issue: the fix is being reviewed. Should be able to deploy it in the next couple days.

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Thank you for the update, it helps show progress is being made.

Can you clarify something, will the ST integrations work with the old bond bridge once the 3 above mentioned roadblocks are cleared or are there other challenges for that to work?

Yes, it will work, the only requirement would be that you’ve got a V2 Bond account, and your Bond is on V2 firmware. Your old account will migrate automatically when you log in to the V2 app, so that’s not a huge roadblock.

Great! Are there any limitations? I see mention of ZZ Bond Bridges, I believe mine is not so will I still be able to upgrade to v2 when its available?

Yes, definitely! The only real differences between your Bond Bridge, which I assume has a serial starting in A or B, and one with a serial starting in Z (the newer hardware) is really just performance: faster boot, better WiFi compatibility.

All the planned “V2” features will be available for both of these types of Bond Bridge at the same time.

Thats great news! I will say if that information was readily available somewhere that would be really helpful for others I image. (if its somewhere already I couldn’t find it).

I’m currently using the 2.14.0-beta1 app with firmware 2.7.19-beta, and was able to add my formerly-cloud-based fans to the bridge. Everything looks good and is working as expected within the app. I’m very pleased. However, I am not able to view the devices in SmartThings, even after removing/re-adding the Bond service. Is that still the expected result?

Looks like all of your remotes are of the same “Family”: RCF98v2 — they remain cloud devices in firmware version 2.7.19. Remote families starting in anything other than “R” are the ones that are created locally v2.7.19.

Your remote is one of the most common state remotes though, so I really want to get it working ASAP. I almost have it working in the office, and hope to have it ready in a beta release by the weekend

I just released v2.8.1, which supports local control of your fans, try it out! Your beta app should offer you the upgrade.

Eventually we’ll migrate these down from the cloud automatically, but for now you’ll just need to re-record them. I’ve got one of these fans in the office and it’s working well with SmartThings, please let me know if you encounter any difficulties.

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That was quick! I’m not able to upgrade the firmware as of yet. Is there a delay?

Check now, it should be available.

I’ve made more progress here. I believe I’ve solved the “token refresh” issue. That issue is: losing state refreshes and instead seeing constant network timeout popups 24 hours after adding Bond Home to ST… Please let me know if you still see this issue. Deleted devices seem to show as “offline” when you try to control them, instead of deleting from the SmartThings app as I’d like to happen. Still troubleshooting this one…

I also added a basic Somfy shades controller: for now it’s just an On/Off switch for Open/Close, we’ll need to find the right controller to work in the “my” Preset position signal later.

I have a bond hub version 1.142.0 with firmware version 1.138.1. I cannot get anything associated with this hub to show up in smartthings. When all the fans were setup we used the recommended remote settings. I tried to add a new device without using recommendations and still nothing in smartthings. What am I missing? What needs to happen to get these fans working with smartthings?

You’ll need to upgrade to the V2 app (named “Bond Home” in the App and Play stores). You should be able to log in to this app with the same login info you use in the V1 app. It’ll then guide you through a firmware upgrade to a V2 firmware.

At that point, you should be good to go.

Ok, first the bond home app wouldn’t let me login saying that login credentials were not valid. Deleted everything from the old bond bridge app, then I was able to login to bond home app. Tried multiple times to add my bridge before it finally accepted it & began the firmware update. Got through firmware update then the bridge rebooted. Now it’s stuck at the Wi-Fi setup. The bridge is flashing green, I add the Wi-Fi password in

the app, then app says waiting for bond bridge to come online. After a couple of minutes I get a page that says setup could not complete check Wi-Fi password. I’ve tried this probably a dozen times so far, all with the same result. I do know my Wi-Fi password, so what’s next? Why is this being so difficult?

It finally succeeded on the 15th try. Now we’ll see if devices can be added to smartthings. I’m certainly not impressed with this, it shouldn’t take an hour just to upgrade to the new app!

Hmm… asking around to see if this is a known setup issue. As for SmartThings: to force a re-sync, go to the SmartThings settings -> Connected services -> Bond Home. Just visiting this screen should let SmartThings know to re-sync with our backend.

Adding the devices to smartthings went without issue. No problems there. Thanks for your help & prompt replies.

If anyone else us having an issue with switching to the new app, it may pay to keep trying. It finally worked for me, on literally the 15th try.

I had the same issue and this is how I fixed it.

Open new smarthings app/click hamburger next to Home (top left)/scroll up and above your name click spoke wheel (settings)/Connected services/delete bond and then start over.

Should then ask to link your bond account and should be able to add your fans again. Hope that helps. Bill