I don’t have Shades yet, so what I’m going to say is just rephrasing some details I’ve seen.
As far as I know, you have to put the Somfy motors into Pairing mode somehow or another.
- This community member had DecoFlex wall controls that worked to put the Shades into Pairing mode.
- As you’ve probably already followed through one guide or another, the documentation says Pairing mode must be active, and it assumes the use of a remote to do so.
You can try the Support in the app (chat or email customerservice@olibra.io ) to see if you get a more timely response; the Bond staff don’t always have a chance to visit us in the forums every day.