I’ve been having an issue for a couple of years now, figured its time to get this resolved.
I have 4x Somfy RTS shades, all within ~50 ft or so of the Bond Bridge (ZZ). Every few days or so, at least 1 RTS shade cannot be controlled via Bond. If I power cycle the Bond, it works fine again for another few days. When this issue occurs, I can still use the original Somfy RTS remote control on the shades, so its just an issue with the Bond. I don’t believe it’s a range issue as I’ve moved the Bond around (to be within ~10 feet of a couple shades) and the issue still occurs.
I don’t think it’s a defective Bond, as I’ve also tried a Bond Bridge Pro and get the same behavior – every few days it seems to go into a state where it fails to control at least 1 shade and needs a power cycle.
hmm. If you told me that it was one shade that stopped working entirely, I’d think that perhaps one of the records of the counter value for that one RTS motor was lost. But if it comes back after power cycle, especially if it happens repeatedly and to different motors, that explanation doesn’t fit.
Are you sure that power cycling the Bridge really helps to restore control of the shade that stops working? Or could it be that it actually is just more or less random?
[I just DMed to ask you for the full bond id of this bridge. I’d like to take a look at some logs to see if we can see any patterns.]
I have found it to be random. The thread below helped somewhat. I also created a set of redundant commands for the offending shade with a slightly different parameters, i.e., time or percent open.
I am using Home Assistant with the Bond plugin. I have a “Good Morning” scene which triggers a bunch of lights and opens all of the blinds. Since the Bond HA plugin doesn’t allow me to control a Bond group, I had to make an automation called “All Blinds Open” which opens each blind individually, but I did put a 3 second delay between each action (which did not help with this issue). Note that when this occurs, I’ve used the Bond app (instead of HA) to try to re-gain control of the unresponsive blind, but it remains unresponsive even when using the Bond app.
I do recall a couple of instances where this issue has occurred but I’ve forgotten to power cycle the bond, and the following day the blinds are again working as expected. However, in my experience so far - power cycling the Bond has brought the unresponsive blind control back to life every time.
@merck I will let you know the next time this issue occurs (its usually every few days or so) so you can take a look at the logs. Thank you!
You’re not alone in this. I have an open support ticket for my Bond Pro exhibiting the same behaviour. I also use Home Assistant and have essentially the same process as you (commanding multiple shades with small delays between each).
The timing of when a power cycle is needed seems to vary.
Currently with support we’re investigating if calls to SetPosition are an underlying factor. I’m on day 2 without any SetPosition calls to see if that changes the anything.
Another thing of note was that when the problem is occuring the Bond app (and home assistant) act like the shades moved. The open/close/position updates in HA and in the app, but no movement occurs.