Bond Bridge Pro Ethernet Connection Problems

1

Hello,

I have a BD-1750-PRO and I have been recently having connection issues when connected via ethernet (POE and non POE). Essentially, the device loses connection frequently, and I am forced to reboot the device to restore connectivity. The only way that I can achieve solid connectivity is via wifi. Bond support sent me a replacement device and the issue still occurs on the new device. This leads me to believe this is software related. Any ideas? I am running the latest stable build as of 2/5/2025.

Thanks!

2

Try replacing the Ethernet cable as that could be the issue. At least you can rule that out of the problem continues to happen

3

Thanks very much for your suggestion. I’ve tired different ethernet cables, as well as changing the port on the switch. I’ve also tried directly connecting to the switch.

4

Sorry. I was hoping it was something simple and you hadn’t mentioned swapping out different cables

5

Please don’t apologize! Any suggestion is valuable! I appreciate the time you took to respond. Interestingly, I just updated to the beta firmware (v4.13.2-beta) and things seem to be stable now on ethernet. Knock on wood…

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6

I’ve had intermittent Ethernet connectivity problems too, and on two different Bond Brodge Pro’s. I’ve had to reboot the Bridge sometimes. Sometimes the ring on the Bridge is unlit, sometimes not. I just installed the latest firmware, and hope that helps.

7

The firmware update didn’t help for me after all. Ethernet dropped again. Went back to WiFi.

8

@merck , is there a list of different routers or PoE switches that are known to have challenges with Pros?

9

@merck For what it’s worth, the issue started happening around December. It was stable on PoE before that. Thanks in advance for your help! I am running Ubiquiti PoE switches.

10

Has anyone been able to find a solution to this? My switch is aware there’s a device and is powering it but as far as receiving any network connectivity, even the light on the switch port that indicates network activity isn’t lit - just the PoE indicator. I’m still experiencing this at v4.13.7-beta. I end up power cycling the switch port to have it recognized. I’m wondering if the wifi needs to be disabled so it would force itself to use the Ethernet connection?

11

No solution that I’ve seen. I’ve tried beta firmware again, but nothing has helped. I’m using WiFi because ethernet is so unstable. Sadly, I don’t think anyone from Bond has even looked at this thread.

12

Thanks for the reports. I am unaware of any incompatibility issues with the BBP Ethernet port and various switches or routers.

The one known limitation is that the BBP cannot tolerate very high amounts of broadcast traffic on the subnet, such as is experienced when using certain HDMI-over-Ethernet extenders.

Any more insight you can give about your setup and the exact behavior of the Bond light ring would be helpful.

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13

Thanks for this, @merck. I have my BBP on a network that does have multicast traffic (mDNS, discovery, etc.). To test things out, I have created a new vlan and isolated it from other subnets and multicast traffic. The BBP dropped like it did on the other vlan with broadcast traffic. There was a time when my BBP was solid and reliable on Ethernet, but that hasn’t been since December or so. This doesn’t seem to be a hardware issue. Bond support has sent me a new BBP, but it behaves in the same way my previous one did.

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