Bond Bridge Pro goes "unreachable" every day now

BETA
1

Hi - my Bond Bridge Pro was working fine for months. 8 devices associated, We are just using the Bond app directly, on iPhones, iPads and Macs, and sometimes voice control via Alexa.

Anyway, after updating to v4.9.9-beta, the status of the Bridge Pro has been showing as “Syncing…” (forever) or “Unreadable” every night. Which means we can’t control the shades. If I unplug the Bond Bridge Pro from power and plug it back in to reboot the Bridge, it works again, for another day. But then it’s unreachable again, later that night, the next time we try to lower the shades.

Nothing else has changed on the network here, the Bond Pro is plugged into the same ethernet it’s always been plugged into, and it’s just the Bridge reporting this new problem, every day now for about a week. Right after I installed this latest beta of the firmware. So it seems that’s where the bug is.

Can I revert to an earlier beta? If not, hopefully v4.10-beta or v5.0 is imminent and can fix this. And yes I’ve learned my lesson about beta testing this device, I probably should have sat this one out :slight_smile:

In the meantime would it be a bad idea to use something like a smart plug, to just make the Bond Pro automatically reboot every 12 or 24 hours? Just wanting a reliable system again. Thanks for any feedback!

2

You can change back to Stable channel in the app, and it should prompt to ‘update’ back down to the last stable.
Recommend taking a backup first.

3

OK, thanks for that. I made a new backup first. Fingers crossed, I then “reverted firmware version” and it actually brought me back to 4.9.7-beta. Setup seems fine, so far I didn’t have to restore anything. Nice!

And so I’ll leave it here as-is for a day or two and see if the situation is resolved. If not and I’m still rebooting the Bridge every night just to get it working again, I will revert further back to the 4.8.1, the latest stable version that the app is offering me at this time.

1 Like
4

The same issue happened with 4.9.7-beta so now I have reverted down to “stable” 4.8.1. Fingers crossed again that this solves it. We’ll see tomorrow night…

5

Hi @Fofer and happy new year!

After change to stable version the issue is still happening?

6

Unfortunately the same thing is happening with 4.8.1. Every night for over a week now, when someone tries to lower the shades or close the blinds, we discover again the Bond app in this state:

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That’s when I tap in the app again, nothing gets this “syncing” to complete, eventually I see this:

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At this point, I go to my Bond Pro that is plugged into my network switch, where it’s been for years, and unplug it from power, then plug it back in, and few minutes later, it’s working properly again. Until we try to use it much later, or tomorrow, of course when it’ll be syncing or unreachable again…

So yes, this showstopper of a problem is still happening even on the stable version. Something else has changed that’s made this Bridge go unreachable every day. What else can I try?

I have 8 devices, a pretty simple setup. And everything’s been working fine for years before this. The Bridge is hard-wired via Ethernet and my router assigns it static DHCP for its IP address (10.0.1.41)

While I was looking around for any kind of “log” to try and troubleshoot, to see what’s causing this issue, I see a new section in the app’s Settings, called “Usage History” with a “Beta” badge. There it is reporting “a deleted device” opening via Schedules at 2:51 PM, which probably corresponds to my “2 Hours before sunset” schedule for “All Shades.” But I don’t know what it means by “deleted device” since all of my drapes and shades are properly accounted for as devices. I realize this is a beta feature, just sharing this info in case it sheds some light on what’s gone wrong with my Bond Bridge Pro that’s made it so consistently unreliable all of a sudden.

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In order to try narrowing down the variables I just rebooted the Bridge (again) and disabled all of our Schedues in the Bond app. We’ll now fall back and rely exclusively on the original Somfy remote to comtrol the shades and blinds, at least for now. Hopefully the Bridge and its software can be fixed so this doesn’t keep happening.

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Any advice appreciated. I’m happy to test and report back if any fixes are sent my way. We’d love to get this working properly again.

1 Like
7

Hello @Fofer

Thanks a lot for your detailed description :blush:

We are trying to reproduce the issue here in our office.

I will send you a few questions via DM

8

Anyone else dealing with this issue, I justy wanted to report that downgrading down to 4.7.8-beta fixed it for me. It’s been about a week now with no “unreachable” disconnects.