Hello, I’m a Vertilux user, and my experience has been quite frustrating. I purchased a Bond Pro specifically to control my shades, but it’s been a nightmare. I have the chic Celtic remote, which uses a bi-directional motor, and while I can pair the shades, they randomly stop working. I’ve tried setting up scenes both through the Bond app and Alexa, but after a week, I’ve only managed to get them to work properly once. The only way to reconnect them is by unpairing and re-pairing, but that only lasts for a short time. Additionally, the signal quality fluctuates between good and fair, regardless of where I place the Bond device. Also, I can’t set up channels with more than one shade which I could do with somfy. I’ve also tried beta and stable and it doesn’t matter 
@Marielnomariela thanks for the report.
Regarding creating a single channel that controls more than one motor, this is a limitation of the Vertilux bidirectional protocol. What you can do today (v4.9.x firmware) is use a Group to control more than one motor, but they will not all start at the same time. In the next release (v4.10.x firmware), newly added motors will start together when operated in a Group, similar to what we have for Rollease AMP.
As I understand it you report two issues:
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Shades pair and work fine during setup and for a few days after setup, but then devices stop responding some days later without any obvious cause.
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Signal strength reports as weak even when the Bridge is physically very close to the motors.
We are taking a look at your Bridge logs this afternoon and will see if we can understand what is going on.
they randomly stop working
When this happens, did you get a red banner at the top of the app about a communication issue with the Bridge?
Could you try running your shades up/down a few times from the iOS app now? We’d like to see if we can capture a log of the issue now that we have advanced monitoring turned on on our server side… trying to get to the bottom of the issue.
Hello,
Thank you for addressing this issue. I appreciate the suggestion regarding the groups; I can set them up and don’t mind the delay if it means reducing the number of devices in my routines. As I write this, I’ve tested five shades: three of them failed, while two worked. Each time I attempt to operate the non-functioning shades, I receive a red banner indicating a ‘communication timeout.’