Mercator Fan Help!

[residualimages]

@ktr01

template RCF265. The bridge then controls my fan but the controls are all mixed up - the light works as expected but there is no fan off command (the off puts it to high speed)

I don’t have this fan, but I made a fake one based on the template name you provided, and then looked around at some of the details for the Commands – I cannot see any Signal details (just returns HTTP 204 / no content) like I can with raw-recorded Devices; previously, Bond staff had indicated this is expected on at least some templates:

@merck

The “signal” endpoint is present for all raw-recorded devices (where you have to record each signal), and also present for some of the one-click devices. However, many shade protocols involve complex or rolling-code packets where we don’t have a signal endpoint: the packets need to be programmatically generated for each transmission, so there’s no way to modify the reps. Depends on the template.

To get more timely assistance, you can try to use the app’s Help section to chat during business hours ( I think it’s 10 AM - 10 PM Eastern Time ), or create a ticket via email – Bond staff do come through these forums when able, but not always on a set schedule.