System Rest Not Working

I had to rebuild my network today and once completed I cannot get my smart by bond (home depot controler) to sync back up. I have done factory rest as well as factory reset with firmware change then update. I get past the wifi part then it sits at Waiting for My Smart Kit to come on line. This sits for a while then times/errors out. This is occuring for 4 different fans. Also I am using a seperated 2.4 network. Any thoughts?

Hi Brian! How are you?

I’m Endy, one of the mobile developers, and will try to help you.

Since this has been 8 days without updates, my first question is: Did you get it working as expected?
If not, let’s try to debug this together.

Thank you in advance!

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I was able to resolve it.

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