Fan not working properly with alexa

Hello @Shyla ! Welcome to the forums.

While I don’t personally use Alexa, @endy from the Bond staff and other customers who actually do use Alexa do indicate you should have fan speeds. Alexa Fan Speeds

Dimming the integrated lights is not supported via voice commands for fans that have original remote that are “hold to dim/brighten”, however.

Finally, there are a couple things we can try as far as the light being opposite.
In the Bond app, under the fan device, go to the menu button and hit Settings.
Do you see Trust Tracked State, and is it toggled “on”? If so, you should see Fix Tracked State right next to it; go in that Fix Tracked State and flip the toggle, then hit Save.
Does that correct the voice commands to Off really turns Off, and On really turns On?

Note that using the original ceiling fan remote is not suggested if you enable Trust Tracked State, as Bond / Alexa does not know if you’ve hit a button on the original physical remote - and will therefore get out of sync with the real world.

If you continue to have issues with fan and light turning on or off together via Bond / Alexa, and the original remote doesn’t have that same issue, you can open a ticket via Bond’s support website, or by emailing customerservice@olibra.io - the community members here are happy to help, and sometimes Bond staff are able to join in a discussion, but the quicker response is through the official support channels.

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