Hello,
I’m wondering if there is a log file that would allow me to see information about why a device is triggering? I’ve setup a ceiling fan and I can control it perfectly, the alexa integration is working great. However, when I go to sleep all the lights are off and when I wake up the ceiling Fan Light is now on.
I’m trying to debug and figure out why and how that is happening.
Any ideas?
Tim
@endy - I cannot find Usage History in the Bond app any longer - was it removed? I thought I saw a post about it having some issues but I cannot find it now.
@TimN - if you contact support (customerservice@olibra.io), they may be able to help. It would be helpful to them if you had a time range, though I know when you’re sleeping it’s hard to know exactly.
They will also need your serial number of the Bridge (if that’s what you used to record the original remote), or ceiling fan receiver if it is a SBB (Bond integrated) fan.
Awesome, thank you. I’ll do that.
@residualimages You’re right.
We removed the Usage History for some maintenance. Unfortunately, we don’t have an estimated time to get it back, but we’re working on it!
@TimN Do you know if your device has the trust state feature enabled? You can check this on the Device Settings screen.
This feature prevents wrong state changes, like turning the lights off when you’re asking to turn the lights on because it was already on.
If you enabled this feature and the issue persists, let me know here and I’ll work with the support team to investigate it further if it is ok for you.
endy,
I am having the same problem, 2 different fans, lights and fans turn on at random. I have a ticket open (51006), and was directed to this post by Lorraine. The “trust state” feature was NOT enabled for either fan. I enabled it, and will continue to monitor. Thank you.
Hi @dbarger !
I’ll be glad to help.
I believe the trust state will make it, but want to include some other info.
Looks like Alexa has a hunches feature that may be influencing the fans’ behavior, mainly when the command is “toggle” and the trust state is disabled.
This is the Amazon documentation to check if it enabled and turn it on/off:
Turn Hunches for Your Smart Home Devices On or Off
Let me know if you have any updates or questions =)
Hi @endy !
I checked, and DO have “hunches” enabled through the Alexa app, but I’m not sure if this is relevant to my problem. As part of my earlier troubleshooting, I completely removed the fan/devices from Alexa, and deleted the Bond skill, so Alexa had no knowledge of the devices. The problem still persisted.
I’m going to monitor the fan performance with trust state enabled. If the problem persists, I will turn off “hunches” in the Alexa app. I’ll keep you posted. Thanks for your help!
I’m testing one more night. I think I found my problem. The fan was included in a group that I didn’t realize called all lights, in alexa. However, since the light is a toggle switch, when the fan was already off, turning all lights off would turn the fan light on. That’s my working theory, and I don’t know if trusted state will fix that? If I enable trusted state, will it track the light being on or off for me?
Thanks,
Tim
Yes. That’s the intention.
Of course, if you use the factory remote, or one of the toggle signals misses, the Bridge will be out of sync.
That fixed it. Turning on trusted state resolved the problem.
I had the same issue- every night at 1a the fan light above our bed would turn on. I’d read and reread tons of entries in the forum and nothing worked until i read the entry above re: hunches. The feature was already disabled so i kept surfing around the Alexa app. Lo and behold I stumbled on “routines” and sure enough there was a routine set up to turn the fan light on at 1a every night.
I’m the only one that uses this app and swear i never created it but regardless- i disabled it and my light no longer turns on.
Whoah. Thanks for sharing… I wonder if the same thing has happened to some of the many others who have complained of this… always 1AM in the morning, lights turning on. This is kind of blowing my mind right now. 
How can this be explained?!?
Makes absolutely no sense. All I know is I’m not waking up at 1a yelling “alexa….lights off” anymore. 
Thank you for sharing. We have 3 ceiling fans that automatically turns on at 1am. I was about to give up till I came across this post. I had purchased new bond bridge, uninstall, removed all devices and removed from Alexa and reinstall and still lights came back on at 1am.
Last night I had enabled the Trust Tracked State. 1 out of 3 lights came on at 1am. The one that came on, on the Bond app, I noticed one profile, the light bulb icon was appearing green (on state) even though the light was off at the time. That might have something to do with it. Whereas the other 2 lights did show as off state and the light didn’t turn on at 1am……am giving it another go. All light bulb icon in “off state” and lights are off with enabled Trust Tracked State. Keeping fingers crossed, super annoying to wake up middle of night to turn off the light! Will provide an update tomorrow.
I’ve been using Bond Bridge for over 2 years, not sure what triggered the automatic light turning at 1am every night. I even purchased a new Bond Bridge and made sure to delete all data including the Bond devices registered on Alexa, still the lights came on every night at 1am.
It worked! If you are experience this issue. Go to your setting for each device profile, then click advanced settings, then enable Trust Tracked State, then click Save. Then make sure setting on your light bulb is appearing in off mode. Or else it will be out of sync might cause issues.
What about SBB fan connected to Homebridge that get the light to turn on by itself every now and then?
Thanks for the continued feedback here. Amazon must think they are saving a lot of energy “turning off” all these unused lights.
Anyways, what would y’all think of this: we could simply block all commands from Alexa at 1AM local time ± 2 minutes. On the off chance that someone really wants to operate their lights at 1AM they can either (1) use a Bond Schedule or (2) set the routine for 1:05 AM or 12:55 AM instead.