# \[SOLVED\] Google Home Integration broken **URL:** \ **Category:** Google Home\ **Created:** [August 23, 2020, 12:35pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774 "2020-08-23T12:35:09Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Mahhhky](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@Mahhhky](https://forum.bondhome.io/u/Mahhhky)\ **Post date:** [August 23, 2020, 12:35pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/1 "2020-08-23T12:35:10Z")
Hello there @jacob and @merck, I took a bridge firmware update this week to 2.14.3 and I have lost connectivity with Google Home. Response when giving a command: “Sorry, it looks like Bond Home is unavailable right now” Response when syncing devices: “Something went wrong when syncing with Bond Home” I went into the Google Home app and tried to reconnect my Bond account. I get an enter password dialog but my username/ email and password combination aren’t recognised (I’ve tried multiple times and have tried copying and pasting from my password manager so I’m confident there are no typos). I then tried the ‘sign up’ option but it says (correctly) that my account already exists. So, seems like some kind of account authentication error? Thanks ---
**Author:** ![Mahhhky](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@Mahhhky](https://forum.bondhome.io/u/Mahhhky)\ **Post date:** [August 23, 2020, 1:24pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/2 "2020-08-23T13:24:38Z")
To add: I’ve just tried to connect with Alexa and I’m having the same log in error. I also see a couple of recent reviews on the skills page similarly saying it broke with the last update Thanks ---
**Author:** ![jacob](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/jacob/32/312_2.png) [@jacob](https://forum.bondhome.io/u/jacob)\ **Post date:** [August 23, 2020, 3:02pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/3 "2020-08-23T15:02:16Z")
Thanks for the report, looking into it. ---
**Author:** ![rstewart](https://avatars.discourse-cdn.com/v4/letter/r/2acd7d/32.png) [@rstewart](https://forum.bondhome.io/u/rstewart)\ **Post date:** [August 23, 2020, 5:26pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/4 "2020-08-23T17:26:08Z")
I am experiencing a similar problem. I updated and Smart things can no longer reach it. I went to try to reconnect and it gives me an invalid password. Went to the Bond app and changed my password. Connecting through Smartthings the Bond login still gives me an invalid password ---
**Author:** ![Mahhhky](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@Mahhhky](https://forum.bondhome.io/u/Mahhhky)\ **Post date:** [August 25, 2020, 12:27pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/5 "2020-08-25T12:27:44Z")
Hi @jacob is there anything to report on this? I noticed this morning that I had an update available to v2.14.5 so I assumed you’d pushed out a fix. However, GH still reports Bond as unavailable, and I still can’t reconnect due to a username/ password error Thanks ---
**Author:** ![Mahhhky](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@Mahhhky](https://forum.bondhome.io/u/Mahhhky)\ **Post date:** [August 27, 2020, 3:10pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/6 "2020-08-27T15:10:48Z")
Hi @jacob and @merck , I wondered if there was any chance of an update on how your investigation is going? Sorry to be ‘that guy’, it’s just that - like many of your users I’m sure - Bond is fairly central to my daily home automations, so this is quite impactful Thanks ---
**Author:** ![jacob](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/jacob/32/312_2.png) [@jacob](https://forum.bondhome.io/u/jacob)\ **Post date:** [September 3, 2020, 10:42pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/7 "2020-09-03T22:42:35Z")
It seems we are experiencing rolling de-authentications. I’ve been told the solution is just “de-associate then re-associate the Bond Home skill”, but I understand that’s not possible for you due to authentication issues. I’ve informed the backend team, let’s see what they think. I’ll follow up tomorrow. ---
**Author:** ![jacob](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/jacob/32/312_2.png) [@jacob](https://forum.bondhome.io/u/jacob)\ **Post date:** [September 4, 2020, 1:07pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/8 "2020-09-04T13:07:54Z")
I hear you were helped out by one of our backend engineers already in direct messages. For those who may come to this forum with the same question: you’ll need to log out then log back in to your Google Home or Alexa Bond Home skill. We’ve also started proactively sending out emails with instructions to affected users. ---
**Author:** ![Mahhhky](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@Mahhhky](https://forum.bondhome.io/u/Mahhhky)\ **Post date:** [September 4, 2020, 1:29pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/9 "2020-09-04T13:29:34Z")
I was indeed. Thanks, @joaoricardo for your help with this! ---
**Author:** ![rstewart](https://avatars.discourse-cdn.com/v4/letter/r/2acd7d/32.png) [@rstewart](https://forum.bondhome.io/u/rstewart)\ **Post date:** [September 4, 2020, 3:22pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/10 "2020-09-04T15:22:55Z")
I too was assisted and my issue resolved. Thank you. ---
**Author:** ![pcdoctor](https://avatars.discourse-cdn.com/v4/letter/p/8edcca/32.png) [@pcdoctor](https://forum.bondhome.io/u/pcdoctor)\ **Post date:** [November 27, 2020, 6:52am UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/11 "2020-11-27T06:52:56Z")
I’m having the same issue. Can someone please contact me? ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [November 27, 2020, 11:50am UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/12 "2020-11-27T11:50:42Z")
@pcdoctor - regular support looks like they should be back today (11/27), and I’m assuming 10 AM Eastern if it’s normal hours. This forum is great, but if you need timely help, the official support methods are best. ---
**Author:** ![Chunkychicken](https://avatars.discourse-cdn.com/v4/letter/c/b782af/32.png) [@Chunkychicken](https://forum.bondhome.io/u/Chunkychicken)\ **Post date:** [July 13, 2021, 10:38pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/13 "2021-07-13T22:38:58Z")
I really wish this worked for me, but it did not. Tried the following The username and password field did not take my credentials - no error Logged out of Google and Bond, and then back into both (Google first) and the same happened - no error Logged out of Google and Bond, and logged back into both (Bond first) and the same happened - no error Logged out of Google and Bond, but only logged back into Google, and the same happened - no error Is there another way to resolve this bug with Bond? ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [July 13, 2021, 11:28pm UTC](https://forum.bondhome.io/t/solved-google-home-integration-broken/1774/14 "2021-07-13T23:28:31Z")
Hey @Chunkychicken - have you tried the Chat in the app during business hours, or sending an email to [customerservice@olibra.io](mailto:customerservice@olibra.io) to create a ticket?