# My bond hub keeps dropping out

**URL:** <https://forum.bondhome.io/t/my-bond-hub-keeps-dropping-out/5243>\
**Category:** BOND Setup and Hardware\
**Created:** [January 26, 2025, 10:15pm UTC](https://forum.bondhome.io/t/my-bond-hub-keeps-dropping-out/5243 "2025-01-26T22:15:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Thefanguy](https://avatars.discourse-cdn.com/v4/letter/t/9e8a1a/32.png) [@Thefanguy](https://forum.bondhome.io/u/Thefanguy)\
**Post date:** [January 26, 2025, 10:15pm UTC](https://forum.bondhome.io/t/my-bond-hub-keeps-dropping-out/5243/1 "2025-01-26T22:15:22Z")

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Hi there my name is Steven I recently got a bond hub. To control my ceiling fans and lights with Google home. When I first got it 4 weeks ago. I was having trouble getting it set up because the connection kept dropping out. Then i finally got it to work. And it was working great until now. Now it won’t even connect anymore. I even moved the bond hub closer to my interest router and it’s not wanting to connect and work. And yea my internet connection is good. So if anyone has a idea how i can fix it please let me know.

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**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\
**Post date:** [January 30, 2025, 5:07am UTC](https://forum.bondhome.io/t/my-bond-hub-keeps-dropping-out/5243/2 "2025-01-30T05:07:28Z")

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To get more timely assistance, you can try to use the app’s Help section to chat during business hours ( I think it’s 10 AM - 10 PM Eastern Time ), or create a ticket via email ( [mailto:customerservice@bondhome.io](mailto:customerservice@bondhome.io) ).

Bond staff do come through these forums when able, but not always on a set schedule.