# FCC ID MDY33A not working - New Fan **URL:** \ **Category:** Uncategorized\ **Created:** [July 17, 2021, 4:47pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595 "2021-07-17T16:47:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Cleanev](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@Cleanev](https://forum.bondhome.io/u/Cleanev)\ **Post date:** [July 17, 2021, 4:47pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/1 "2021-07-17T16:47:04Z")
Hello team, I opened a request last year and was assisted by Bond team to add MDY33A to bond bridge. Since then it has not been added to the database and second fan I got installed last week cannot be programmed for all the buttons. I made a comment to the original thread with Bond engineer last year this linked [here](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working/1588/14) Can someone assist me in copying over controls from previous fan to new fan please? Thank you ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [July 17, 2021, 7:02pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/2 "2021-07-17T19:02:43Z")
@guy - wanted to make sure you saw this, since it seems maybe this is just missing from the template database? ---
**Author:** ![Cleanev](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@Cleanev](https://forum.bondhome.io/u/Cleanev)\ **Post date:** [July 23, 2021, 11:34pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/3 "2021-07-23T23:34:35Z")
Any update or solution on this request? Hope to hear and resolved this soon. ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [July 23, 2021, 11:55pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/4 "2021-07-23T23:55:24Z")
As a more timely alternative, have you tried to get Support through Chat in the app during business hours, or via emailing [customerservice@olibra.io](mailto:customerservice@olibra.io)? The forums are great but Bond staff only get through here sporadically. ---
**Author:** ![Cleanev](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@Cleanev](https://forum.bondhome.io/u/Cleanev)\ **Post date:** [July 24, 2021, 2:44pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/5 "2021-07-24T14:44:05Z")
Thanks Matt for the pointers. Earlier I initiate it thru this medium so continued here. Good to know alternatives. Be safe. ---
**Author:** ![Cleanev](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@Cleanev](https://forum.bondhome.io/u/Cleanev)\ **Post date:** [September 13, 2021, 11:48pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/6 "2021-09-13T23:48:41Z")
Wonder if this company has any support left? As Matt suggested, I opened a ticket via email provided on Jul 24th and all I keep getting is what I term as canned responses stating they have not heard from engineers. Any other means to get attention from someone at this company will be appreciated. Thanks ---
**Author:** ![merck](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/32/1238_2.png) [@merck](https://forum.bondhome.io/u/merck)\ **Post date:** [September 14, 2021, 12:29pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/7 "2021-09-14T12:29:47Z")
Looking at our firmware changelog, it seems we added support for this protocol in firmware v2.20.3 (back in May of this year). It should show up as template “RCF241”. ---
**Author:** ![Cleanev](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@Cleanev](https://forum.bondhome.io/u/Cleanev)\ **Post date:** [September 14, 2021, 1:01pm UTC](https://forum.bondhome.io/t/fcc-id-mdy33a-not-working-new-fan/2595/8 "2021-09-14T13:01:44Z")
Thanks @merck for the update, however when I was adding the remote there is nothing that pops up for selection and since adding additional fan (with similar remote as mentioned) original fan profile that your support person created (Guy, if I am not mistaken) many times show up blank. I have to force close app and reopen to get all the commands back. I have been reticent to remove original fan profile added by Guy so as not to lose everything. This is how it shows most of the times to have to force close the app. ![image](https://us1.discourse-cdn.com/flex019/uploads/bond1/original/1X/36c6301e8e97bed92b84c8eaac1ee269feb46b1b.jpeg)