# Bond stays gray, will not reset to green or blue **URL:** \ **Category:** BOND Setup and Hardware\ **Created:** [March 2, 2025, 6:45pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348 "2025-03-02T18:45:32Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![farmerdanl](https://avatars.discourse-cdn.com/v4/letter/f/3bc359/32.png) [@farmerdanl](https://forum.bondhome.io/u/farmerdanl)\ **Post date:** [March 2, 2025, 6:45pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/1 "2025-03-02T18:45:32Z")
I have tried multiple times to reset my bond bridge but it will not reset. The center ring light is gray with 2 blue led lights in the center that are on. when i put a paper clip in the reset port, nothing happens, the lights don’t flash, it doesn’t blink nothing happens. I even unplugged it for over a day and when i plug it bag in, it’s the same grey circle with 2 blue led lights. Is this bond bridge salvageable? ---
**Author:** ![merck](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/32/1238_2.png) [@merck](https://forum.bondhome.io/u/merck)\ **Post date:** [March 3, 2025, 8:38pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/2 "2025-03-03T20:38:49Z")
Hey Dan, Sorry to hear about that situation. It sounds like one of the flash partitions is having trouble booting. I’d suggest trying a “rescue reset” which will go back to original firmware that shipped on the unit. Then you can try upgrading again: > [@V3.19.x-beta Firmware for Bridges](https://forum.bondhome.io/t/v3-19-x-beta-firmware-for-bridges/4247/13): > > Bummer. Sounds like it’s crashing on boot. Something in the Bridge’s database may be triggering it. Recovery To recover (“unbrick”) the Bridge, perform a “rescue reset”: Unplug USB. Use a pokey thing to hold down the little reset button. Plug in USB. LED ring blinks white for ~5 sec then goes solid RED. When RED, release the reset button. This does require either exceptional dexterity, some books to hold down the Bridge in place, or two people. Now, the Bridge is back on its original firmw… ---
**Author:** ![farmerdanl](https://avatars.discourse-cdn.com/v4/letter/f/3bc359/32.png) [@farmerdanl](https://forum.bondhome.io/u/farmerdanl)\ **Post date:** [March 3, 2025, 10:19pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/3 "2025-03-03T22:19:16Z")
Thank you for getting back to me. I will try the recovery reboot tonight when i get off work. Dan > ![](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/45/1238_2.png "merck") | [merck](https://forum.bondhome.io/u/merck) Olibra > March 3 | > > - | - | Hey Dan, Sorry to hear about that situation. It sounds like one of the flash partitions is having trouble booting. I’d suggest trying a “rescue reset” which will go back to original firmware that shipped on the unit. Then you can try upgrading again: ---
**Author:** ![farmerdanl](https://avatars.discourse-cdn.com/v4/letter/f/3bc359/32.png) [@farmerdanl](https://forum.bondhome.io/u/farmerdanl)\ **Post date:** [March 4, 2025, 6:07am UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/4 "2025-03-04T06:07:24Z")
Hi, I have done the rescue reset 3 times and it still has a gray ring light and 2 led blue center lights Any other suggestions? Dan > ![](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/45/1238_2.png "merck") | [merck](https://forum.bondhome.io/u/merck) Olibra > March 3 | > > - | - | Hey Dan, Sorry to hear about that situation. It sounds like one of the flash partitions is having trouble booting. I’d suggest trying a “rescue reset” which will go back to original firmware that shipped on the unit. Then you can try upgrading again: ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [March 9, 2025, 1:35pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/5 "2025-03-09T13:35:31Z")
One of my ZZ units (one without a backup 😭) experienced this last week – after a firmware update, I believe. 3 blue LEDs, looks 'grey’ish. No amount of holding the reset appears to do anything. Holding reset while plugging in blinks blue, goes 5 red LED, blinks 1 blue, then settles on 2 steady blue LEDs. Manual power cycling after this produces just the 2 steady blue LEDs immediately. This also happens if I release reset as soon as 5 reds come on. ---
**Author:** ![Rdc](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@Rdc](https://forum.bondhome.io/u/Rdc)\ **Post date:** [March 12, 2025, 7:06pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/6 "2025-03-12T19:06:35Z")
same here… a firmware update messed mine up. but it will boot blue, work for about 30 min and then need to reboot to get it to work for 30 min ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [March 12, 2025, 7:16pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/7 "2025-03-12T19:16:04Z")
@merck - y’all have an RCA on this? The additional occurrences documented here have me curious how widespread this may end up being. ---
**Author:** ![farmerdanl](https://avatars.discourse-cdn.com/v4/letter/f/3bc359/32.png) [@farmerdanl](https://forum.bondhome.io/u/farmerdanl)\ **Post date:** [March 12, 2025, 11:24pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/8 "2025-03-12T23:24:05Z")
Is there a fix for this? > ![](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/45/74_2.png "residualimages") | [residualimages](https://forum.bondhome.io/u/residualimages) > March 12 | > > - | - | [@merck](https://forum.bondhome.io/u/merck) - y’all have an RCA on this? The additional occurrences documented here have me curious how widespread this may end up being. ---
**Author:** ![merck](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/32/1238_2.png) [@merck](https://forum.bondhome.io/u/merck)\ **Post date:** [May 14, 2025, 1:24pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/9 "2025-05-14T13:24:54Z")
Sorry, I’m very late to the party here. Your BB…80 unit is one of the original “snowbird” units, however it seems that it is online now? Were you able to recover it? ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [May 15, 2025, 12:38am UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/10 "2025-05-15T00:38:23Z")
> [@residualimages](#): > > One of my ZZ units (one without a backup 😭) experienced this last week – after a firmware update, I believe. Wanted to bring attention that it doesn’t seem limited to BBs. ---
**Author:** ![dukejansen](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/dukejansen/32/1525_2.png) [@dukejansen](https://forum.bondhome.io/u/dukejansen)\ **Post date:** [June 12, 2026, 8:39pm UTC](https://forum.bondhome.io/t/bond-stays-gray-will-not-reset-to-green-or-blue/5348/11 "2026-06-12T20:39:04Z")
This is happening to me too.