# Bond sees remote codes, but fan controller does not respond **URL:** \ **Category:** Devices\ **Created:** [January 20, 2026, 5:10pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814 "2026-01-20T17:10:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jgauthier](https://avatars.discourse-cdn.com/v4/letter/j/258eb7/32.png) [@jgauthier](https://forum.bondhome.io/u/jgauthier)\ **Post date:** [January 20, 2026, 5:10pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/1 "2026-01-20T17:10:31Z")
I just got a bond bridge for the singular purpose of getting my fan(s) to work. They are Onhiyou 52” fans. I went through the configuration and Bond Bridge sees the remote codes (I tried 3 or 4) However, when I activate the command withing the Bond Bridge app, I see the light flash but the fan controller does not respond. I’m not very far from the device right now since I am just testing it. The bridge is less than 6 feet from the controller (both are on the floor for testing purposes before I hard wire) What else can I do or try? ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [January 20, 2026, 8:24pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/2 "2026-01-20T20:24:45Z")
Find the FCC ID on the remote (back, inside battery compartment, maybe in manuals). If you cannot find that, take a picture of the front and back of the remote and post here. ---
**Author:** ![jgauthier](https://avatars.discourse-cdn.com/v4/letter/j/258eb7/32.png) [@jgauthier](https://forum.bondhome.io/u/jgauthier)\ **Post date:** [January 20, 2026, 8:34pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/3 "2026-01-20T20:34:04Z")
I’ve taken the remote all apart. No FCC ID. Just a PCB with a single IC. Markings are: DHS16RF C2423 Found this when looking. > **[Compliance-proof-covered-list-8077818.pdf](https://fccid.io/2BNN9-NM2/Attestation-Statements/Compliance-proof-covered-list-8077818.pdf)** Appears to be FCC ID: 2BNN9-NM2 Found it here: > **[FCC ID 2BNN9-NM2 Shoulder and neck massager by Fujian Rongna Health...](https://fccid.io/2BNN9-NM2)** > > FCC ID application submitted by Fujian Rongna Health Technology Co., Ltd for Shoulder and neck massager for FCC ID 2BNN9-NM2. Approved Frequencies, User Manuals, Photos, and Wireless Reports. 433Mhz, which is what Bond Bridge shows when I add a command(one remote is 433.15, other is 433.0) ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [January 20, 2026, 10:28pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/4 "2026-01-20T22:28:38Z")
> [@jgauthier](#): > > 2BNN9-NM2 Not seeing a confirmation nor denial that the Bond staff have seen this before: [Supported Devices Search - 2BNN9-NM2](https://bondhome.io/supported-devices/?search=2BNN9-NM2) When you were adding the fan, did it suggest and save as a Template? If so, which? (You can see that in the Bond app, device page, overflow menu, expand Advanced to see if a Template is listed). ---
**Author:** ![jgauthier](https://avatars.discourse-cdn.com/v4/letter/j/258eb7/32.png) [@jgauthier](https://forum.bondhome.io/u/jgauthier)\ **Post date:** [January 21, 2026, 12:57pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/5 "2026-01-21T12:57:55Z")
Thanks for your response! I checked their page too. The device settings does not mention a template: \<\> ---
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [January 21, 2026, 1:26pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/6 "2026-01-21T13:26:15Z")
Thanks for confirming no template. ( I removed your picture since it has your local auth token visible ) Hopefully one of the Bond staff come through here soon and can weigh in, but in the meantime have you tried using the Help → Chat feature in the Bond app during business hours to see if more real-time answers could be given? ---
**Author:** ![jgauthier](https://avatars.discourse-cdn.com/v4/letter/j/258eb7/32.png) [@jgauthier](https://forum.bondhome.io/u/jgauthier)\ **Post date:** [January 21, 2026, 1:43pm UTC](https://forum.bondhome.io/t/bond-sees-remote-codes-but-fan-controller-does-not-respond/5814/7 "2026-01-21T13:43:50Z")
I didn’t realize that token was important! Thanks. I have not tried a chat yet. I did try to put in a support request and got an error submitting. I will try them. Thanks again!