# Bond Hub Pro won’t reset

**URL:** <https://forum.bondhome.io/t/bond-hub-pro-won-t-reset/5240>\
**Category:** Uncategorized\
**Created:** [January 26, 2025, 12:15am UTC](https://forum.bondhome.io/t/bond-hub-pro-won-t-reset/5240 "2025-01-26T00:15:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tslade](https://avatars.discourse-cdn.com/v4/letter/t/ce73a5/32.png) [@tslade](https://forum.bondhome.io/u/tslade)\
**Post date:** [January 26, 2025, 12:15am UTC](https://forum.bondhome.io/t/bond-hub-pro-won-t-reset/5240/1 "2025-01-26T00:15:17Z")

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Initially my Bond Hub Pro wasn’t connecting to the network after working for several months and connect via Ethernet. The device said “syncing” the “unreachable” in the bond app.

I reset network setting and the bond hub pro was remove from the iOS app. Then, I pressed the reset button on the back of the hub to re-add the hub. Now, iOS app can’t find the hub over Ethernet or WiFi.

When holding the reset button for 5 seconds the green light never comes on.

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<div class="post-metadata">

**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\
**Post date:** [January 30, 2025, 5:06am UTC](https://forum.bondhome.io/t/bond-hub-pro-won-t-reset/5240/2 "2025-01-30T05:06:26Z")

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To get more timely assistance, you can try to use the app’s Help section to chat during business hours ( I think it’s 10 AM - 10 PM Eastern Time ), or create a ticket via email ( [customerservice@bondhome.io](mailto:customerservice@bondhome.io) ).

Bond staff do come through these forums when able, but not always on a set schedule.