# Bond disconnecting from Wi-Fi

**URL:** <https://forum.bondhome.io/t/bond-disconnecting-from-wi-fi/3188>\
**Category:** BOND Setup and Hardware\
**Created:** [April 5, 2022, 12:07pm UTC](https://forum.bondhome.io/t/bond-disconnecting-from-wi-fi/3188 "2022-04-05T12:07:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nicopret](https://avatars.discourse-cdn.com/v4/letter/n/a88e57/32.png) [@nicopret](https://forum.bondhome.io/u/nicopret)\
**Post date:** [April 5, 2022, 12:07pm UTC](https://forum.bondhome.io/t/bond-disconnecting-from-wi-fi/3188/1 "2022-04-05T12:07:04Z")

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My Bondbridge (stable firmware version 2.28.0) randomly keeps disconnecting from my Wi-Fi. The signal is excellent and there is no Wi-Fi interference. I use multiple Ruckus R310 AP’s (802.11ac) and have no issues with any other device on my Wi-Fi network.

The blue circle keeps “turning” when the Bondbridge goes into this state. If I unplug the power to the device to reboot it immediately connects without any issues.

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**Author:** ![merck](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/32/1238_2.png) [@merck](https://forum.bondhome.io/u/merck)\
**Post date:** [April 5, 2022, 6:17pm UTC](https://forum.bondhome.io/t/bond-disconnecting-from-wi-fi/3188/2 "2022-04-05T18:17:21Z")

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> [@nicopret](#):
>
> The blue circle keeps “turning” when the Bondbridge goes into this state.

That means that the Bond Bridge is associated to the Wi-Fi network and has an IP address, but the connection to the Bond Cloud (MQTT/TLS) is not completed. Sometimes a configuration on the router can help. Our support team deals with this frequently, may help to reach out to them [customerservice@bondhome.io](mailto:customerservice@bondhome.io) .

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**Author:** ![merck](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/merck/32/1238_2.png) [@merck](https://forum.bondhome.io/u/merck)\
**Post date:** [April 5, 2022, 6:18pm UTC](https://forum.bondhome.io/t/bond-disconnecting-from-wi-fi/3188/3 "2022-04-05T18:18:55Z")

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Actually, @nicopret, I think you might be able to fix this by upgrading to the “beta” firmware on your Bridge. Checking the changelog, I think some fixes we’ve made in the beta will get this resolved…

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**Author:** ![nicopret](https://avatars.discourse-cdn.com/v4/letter/n/a88e57/32.png) [@nicopret](https://forum.bondhome.io/u/nicopret)\
**Post date:** [April 6, 2022, 6:24am UTC](https://forum.bondhome.io/t/bond-disconnecting-from-wi-fi/3188/4 "2022-04-06T06:24:00Z")

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Thank you for your reply. The bond bridge is no longer associated to my Wi-Fi network since it advertises it’s own SSID if it goes into this state. A Ping of the IP address of the Bondbridge also fails until I reboot.

In the meantime I will try the Beta firmware as suggested. The problem is definitely related to Wi-Fi association changes. If I setup a dedicated SSID on only one AP the problem does not occur. It therefore seems there is a problem with the Bondbridge Wi-Fi client association changes when there are multiple Wi-Fi AP’s.
