Bond Bridge Won't Connect and Sees My Networks as Insecure

BOND Setup and Hardware
1

I changed my network password and when trying to reconnect my Bond Bridge, it wouldn’t connect. I decided to forget the Bond and add it back. I first reset it with a safety pin, restarted all my network equipment, and then started the process to add a Bond.

I get all the way through the process:

  • the app sees the bond
  • it connects to the bond’s network
  • allows me to name the device
  • see and allows me to choose my wifi network, BUT…
  • it says that my network is insecure and doesn’t show the lock icon, but I proceed anyway
  • says “waiting for bond bridge to come online”, BUT…
  • it always fails.

I’ve reset the bond numerous times, restarted my router, my ONT, and my firewall. I even tried changing my password back, just got the heck of it. Nothing works. I tried to use another phone, and that didn’t help. All of these things worked with the bond before, so I have no idea why it’s struggling suddenly.

2

Have you tried the Help / Chat in the app during business hours?
I think a few folks in the community have mentioned issues with certain routers and/or SSID settings/passwords.
(For example, [SOLVED] Bond Hub Won’t Find My Wifi (Australian WiFI Channels 12, 13, 14?)

Maybe Bond’s official customer support has a quick list of troubleshooting steps to help speed up identifying the issue.

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3

I haven’t yet, but I did read many of those other posts to make sure there didn’t seem to be any relevant fixes (like the channel >11 one you linked), and followed all recommended troubleshooting - which is why I mentioned rebooting everything often, since that seemed to be a common tip. It’s just weird that the bond sees my wifi SSID as insecure, because that prevents me from ever supplying a password - which is almost certainly why it fails to connect as the final step. I’m sure I’ve done something stupid, just don’t know what!

4

It seems like every time I read about smart home/ wifi issues (Bond or otherwise), I learn some new nuance. If you stumble across a solution or the Bond help is able to point you in a useful direction, I’d like to read about it here (and have it available to add to the community issues+ solutions). :grin:

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