# Bond Bridge will not complete setup **URL:** \ **Category:** BOND Setup and Hardware\ **Created:** [July 3, 2023, 12:14am UTC](https://forum.bondhome.io/t/bond-bridge-will-not-complete-setup/4028 "2023-07-03T00:14:31Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![residualimages](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.bondhome.io/residualimages/32/74_2.png) [@residualimages](https://forum.bondhome.io/u/residualimages)\ **Post date:** [July 3, 2023, 1:02pm UTC](https://forum.bondhome.io/t/bond-bridge-will-not-complete-setup/4028/2 "2023-07-03T13:02:15Z")
I’m curious if your phone is losing connection with the Bridge, or if the Bridge is losing connection with the WiFi. Some of us in the community have noticed [the WiFi channels your router is using](https://forum.bondhome.io/t/solved-bond-hub-wont-find-my-wifi-australian-wifi-channels-12-13-14/1850) are often involved in unreliable connections or setup issues. But since you mention the phone is a 5 GHz connection, and Bridges only use 2.4 GHz, I’ve seen _some_ Android devices have trouble with various smart home devices bridging across the mixed mode networks (even if they’re on the same WiFi network & the channels for 2.4 and 5 GHz are named the same SSID) - never a Bond Bridge in my case, but it’s worth considering. In the Bond app, if you are NOT in a device setup screen, scroll to the Bridge, tap it, then tap Advanced to expand additional information. Then tap the Network Info section and see if if says: Connection Type - WiFi Status - Connected to Cloud IP Address - x.x.x.x If you see all that, you can try typing in the IP address into a browser on the phone or a computer (on the same network), and see if you get a screen asking for either the Bond 4-character setup PIN or the 16-character Account code. Don’t forget there are options for official support in the app (under Help) or via email ([customerservice@olibra.io](mailto:customerservice@olibra.io)) which may lead to faster answers if we in the community can’t point you in the correct direction. --- _[View the full topic](https://forum.bondhome.io/t/bond-bridge-will-not-complete-setup/4028)._